Frequently asked questions

How long does it take a order to be delivered?

Our average delivery time is 2 to 5 weeks. We always try to deliver early as well as accomodate your needs.

Can I choose my delivery time slot?

Yes, we will contact you once your furniture is fabricated and delivered at an agreed upon time.

Is there a warranty?

Our warranty is 10 year on materials and fabrication.

Where is your material from?

Our materials have passed the highest European requirments in terms of being safe and sustainble and made in Belgium and Austria.

Can I change legs or handles after my order?

Absolutely we are all about customer service and we want you to be happy.

What is your return policy?

Our return policy is 30 days for either a full or partial credit.

More FAQs

Something to be proud of

See what our customers say about us

“The custom image engraving is one of a kind. The overall build and finish are excellent. Would definitely use the service again!”


“Excellent bookshelf, great quality. Great customer service!”

M. Ho

“Very happy with our custom TV shelf! The team was super professional, patient and responsive to all our requests and also provided ideas. The online tool is a lot of fun to use.”

J. Mayneir

“I love how it turned out. I couldn’t have gotten it anywhere else.”

S. Fong

“I appreciate the ability to design my furniture. I'm quite pleased with the quality the fit. My sideboard has become an integral part of my home.”

M. Tynan

“Wow! This is exactly what I wanted! Now I have a very stylish bookshelf that perfectly fills the space in our living room.”

J. Mayneir

“The customer service team was polite and helpful. Although our order is small, the team member helped us design what we needed. Thank you Custo!”

N. Xiao

“I highly recommend Custo! I have been looking for over a year for a cabinet that fits my home theater system. At Custo I was able to design it exactly how I needed it.”

J. Ziegler

“I was a little worried at first. I wanted a shelf that fit our space exactly. Even when they were installing it, I didn’t think it would fit, but it was perfect. 10/10!

J. Ng

“Our shelf is gorgeous. The designers at Custo designed it for me. It’s elegant and beautiful and I get comments on it all the time. I couldn’t be happier.”

A. Leung